Monthly Archives: April 2011

Oh dear – all is not well….

So, the above experience was pretty good, but certainly not typical of everyone. MBNA is a massive credit card company and one that I’ve had issues with before. Recently I decided to change my credit card to one managed by … Continue reading

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People Watching

I guess I am something of an observer in terms of business. I am forever observing the way I am treated by banks, retailers and airlines for example, looking for things that delight me or things that happen to annoy … Continue reading

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BI is Difficult

I’ve just put a couple of white papers up from an old mate of mine – Michael Meltzer – take a look – some innovative stuff on CRM – Internal CRM actually and another view on miss-alignment A Difficult Task … Continue reading

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