There are some truly funny observations you can make about everyday experiences that illustrate a general lack of intelligence in the business community – here are some I’ve collected. They’re interesting to me because they illustrate clearly that many big companies do not act even sensibly, let alone intelligently.
Would You Believe It?
Have you heard the one about the CEO of a major company who didn’t have a clue how many people he employed?
What about the bank that, on discovering that a client had an unusually huge amount of money in their current account, responded with a letter offering some financial advice as to how to invest this sum to its best effect? A nice touch, but why did that same bank send to the same client, the very next day, an offer of a £15,000 loan?
How about the marketing executive of a mobile telephone company who stood in front of a conference some years ago and proclaimed that he could stop his customers migrating to the competition by making his company’s pricing strategy so complex that no one could understand whether it was better to leave or stay!
Then again there was the bank that charged a loyal customer £120 for being overdrawn for just one day to the tune of £5. After the customer complained in person to the bank and by mail, the bank sent no fewer than four letters to the client asking for patience whilst this serious matter was sorted out. Why didn’t they just resolve the matter face-to-face with the customer and save themselves a lot of money whilst also keeping the customer happy?
Bet you haven’t heard about the airline that has a customer with 500,000 air miles that isn’t allowed into the business lounge?
Perhaps my favourite is the company that I used to provide contracted services to. They portray themselves as the biggest Data Warehousing company in the world and the funny thing is that when I recorded my time for this company I entered my hours in no fewer than five systems that are completely independent of each other without any real chance of automatic validation or reconciliation. Talk about islands of information.