Last blog entry was about the ‘good’ in BI – now let’s move to the ‘bad’! Some years ago I lived in Ohio, and had a rental car hired from the airport some forty minutes north of my residence in Dayton.
Every time I left Dayton to travel for more than a couple of days or so, I would take the car back, turn it in and hire a new one on my return (this is a good way of getting your car cleaned regularly, by the way). However, I was amazed that every time I picked up a new car (which as I mentioned was usually a clean version of the old one), I had to fill in a completely new registration form – name, date of birth, address etc. I simply couldn’t figure out why they couldn’t just hold this information and at least fill most of it out on my new registration form for me. Amazing, but on its own not a real reason why I would stop using this company. What stopped me was something else completely.
Halfway through my stay in the US, I decided to go on holiday to Cancun in Mexico. It was easy – drive to Cincinnati, sixty minutes to the south, drop the car off for a week and pick up a new one when back in Cincinnati, and return home. But no, things aren’t that simple. What I actually had to do was drive to Dayton airport to get a completely different car, drive this new car to Cincinnati and, on my return, go back to Dayton airport to swap cars. Complete nonsense that added a huge amount of inconvenience to the whole journey and made me decide in the end to use a different rental company. Remember, I was renting a car every day for nine months, so you’d think my original rental company might have tried to make life a little easier for me.